Assistant Director of Occupancy

Assistant Director of Occupancy


Organization Description

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person.  WSFSSH develops, manages, and provides housing and social services for low‐ income older persons, many of whom live with mental illness and/or have experienced homelessness.


Summary Description

Reporting to the Director of Leasing and Compliance, the chief responsibility of the Assistant Director of Occupancy is to maintain a high occupancy rate at buildings owned and/or managed by WSFSSH and conduct all duties in compliance with Low Income Housing Tax Credit guidelines, subsidy guidelines, and equal housing opportunity laws.  In carrying out these duties the Assistant Director of Occupancy interacts extensively with both external stakeholders (government entities, potential tenants) and internal staff to ensure that WSFSSH meets its occupancy requirements.  This position supervises a team of Occupancy Specialists.

Key Responsibilities

  • Analyze the occupancy rate at sites in portfolio and determine the appropriate number of interview/appointment notices
  • Work with the Leasing & Compliance Assistant to track responses to the interview/appointment notices
  • Work with the Leasing & Compliance Assistant to ensure timely response to interview/appointment confirmations or rejection letters
  • Interview applicants for program and determine eligibility
  • Send third-party income verifications
  • Run EIV reports and background checks (if applicable)
  • Prepare income certification package and submit to the city for approval (if necessary)
  • Hold weekly vacancy meetings with designated members of building staff in portfolio
  • Prepare weekly vacancy reports for buildings in portfolio
  • Prepare subsidy paperwork
  • Ensure the file is delivered in a way consistent with the standard tenant file set-up
  • Ability to manage large amounts of data such as annual contract rent increases, legal rents, income limit changes, etc.
  • Input information into the property management database
  • Assist with lease-up of new WSFSSH developments
  • Travel between Central Office and other WSFSSH sites as necessary
  • Attend training sessions and conferences as required for enhancement of job skills
  • Assist with other duties as needed


  • Maintain high level of care and respect for tenants at all times.
  • Work cooperatively and respectfully with Manager and other staff members.
  • Liaise effectively with Core staff members including Accounting, Property Management, IT and Asset Management.
  • Comply fully with all WSFSSH confidentiality guidelines, safeguarding confidential information at all times.
  • Attend training sessions and conferences as required for enhancement of job skills.
  • Submit all relevant reports in a complete and timely manner.
  • Remain flexible with scheduling as necessary to meet deadlines and accomplish site goals.
  • Demonstrate flexibility and initiative to work both independently and as part of a team.


Required Skills/Experience

  • Two years of comparable work experience in supportive housing, property management, or a closely related field working with a highly diverse population and/or those with special needs
  • Demonstrated experience in project management, affordable housing programs, income certification and/or subsidy/regulatory compliance, property management and/or other areas related to WSFSSH’s Asset Management function
  • Working knowledge of Low Income Housing Tax Credits and/or Section 8 subsidy
  • Excellent written and spoken communications skills
  • Strong office/organizational skills
  • Ability to problem-solve independently
  • Proficiency in Word, Excel, Outlook, Teams, and Internet search/usage
  • Experience with RealPage’s OneSite
  • The ability to liaise effectively with supervisor, asset management staff, and other WSFSSH employees throughout the organization to achieve the Asset Management Team’s goal
  • Be emotionally, mentally, and physically able to perform job responsibilities
  • Maintain a strong and reliable work ethic and work schedule
  • Must be willing and able to be flexible and adaptable, to multi-task, to effectively handle competing priorities, and to hold and exercise effective and appropriate professional boundaries


  • High School Diploma Required; Business or Accounting Degree Preferred
  • Occupancy Specialist Certification


WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.

To apply for this role please click the link below: