Front Desk Staff Person – 129th Street

West Side Federation For Senior and Supportive Housing, Inc.

Job Description:  Front Desk Staff Person

Under the supervision of the building manager, provide a range of services and supervision to residents of your assigned location with the goal of enabling residents to live safely and independently as possible.

FRONT DESK/RESIDENT SUPERVISION:

  • Monitor the well-being of residents.  To this end:
  • monitor residents entering and leaving the building, responding to behaviors which might be dangerous to self or others (for example: if a resident is leaving the building, but appears disoriented and confused, response might include talking with the resident and encouraging him/her to stay in the lobby, notifying social service staff, or even calling 911 depending on the circumstances).
  • respond to emergency calls from resident rooms, relay requests to appropriate staff and/or implement emergency procedures as needed
  • Assist residents in obtaining needed services:
  • Assist residents upon request in contacting building management and/or social services.
  • record and refer all requests for building repairs or services to appropriate staff
  • Safety and Security:
  • monitor all persons entering or leaving the building:  sign in and announce guests, and vendors, sign in staff and aides.  authority to refuse entry to building based on building guidelines and/or instructions from tenants and/or management and/or social service staff.
  • monitor alarms and investigate disturbances
  • call 911 as needed
  • notify super and/or manager according to building protocol
  • communicate emergency information clearly to authorities, tenants, and other staff.
  • make building safety rounds as directed

ADMINISTRATIVE DUTIES

        • Answer the facility telephone in courteous and professional manner, announcing calls to employees, referring calls to voice mail, taking messages as appropriate.
        • Maintain daily log of activities, occurrences, and observations.
        • Write clear and accurate reports of incidents and actions taken.
        • Assure, either through referral to appropriate on-duty staff, or by actually performing necessary work, that the front sidewalk is free of ice, snow, and/or dangerous obstructions and garbage.

OTHER

  • Work as a member of a team to establish and maintain high level of care and respect for and communication with residents
  • Work cooperatively with other staff members
  • Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy.
  • Attend training sessions and conferences as required for enhancement of job skills
  • Implement emergency procedures as necessary
  • Submit all required reports in a complete and timely manner
  • Assist with other duties as directed

QUALIFICATIONS EXPECTED:

  • At least 18 years of age.
  • Able to work in a multicultural and diverse environment
  • Able to perform job responsibilities.
  • Preferred:  At least one year of experience working with dependent persons.

 

EMPLOYEE ACKNOWLEDGEMENT

 

Equal Employment Opportunity (EEO) has been, and will continue to be, a fundamental principal at WSFSSH, where employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.

To apply to this role please click the link below:

https://wsfssh.applytojob.com/apply/1ZW5MdPmD6/Front-Desk-Staff-Person-129th-Street?source=www.wsfssh.org