Income Certification Specialist – West 108th Street Apartments

Income Certification Specialist

Organization Description

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person.  WSFSSH develops, manages, and provides housing and social services for low‐ income older persons, many of whom live with mental illness and/or have experienced homelessness.

Summary Description
Reporting directly to the Property Manager, the Income Certification Specialist is responsible for ensuring that all tenants, upon admission and annually thereafter, meet regulatory requirements with respect to income and asset verification so that they may remain in permanent housing and so that WSFSSH is compliant with Low Income Housing Tax Credit (LIHTC), DHCR, NYC 15/15, ESSHI, Section 8, DRIE and SCRIE, and equal housing opportunity laws.


  • Prepare and process Section 8 and LIHTC initial, interim, and annual certifications and ensure all are completed in a timely manner.
  • Consistently follow up with applicants, residents and/or 3rd parties to obtain required eligibility / program documentation within required time frames.
  • Create and maintain system for tracking / prioritizing current and accurate income certification requirements and deadlines in accordance with LIHTC, NYC 15/15, ESSHI, Section 8, SCRIE and DRIE.
  • Prepare and maintain current, thorough, and accurate lease and income verification files, both paper and electronic, for each tenant and ensure resident files are always ready for LIHTC, NYC 15/15, ESSHI and Section 8 audits.
  • Accurately process move-ins, move-outs, unit transfers, gross rent changes and lease renewals in accordance with LIHTC, DHCR and Section 8.
  • Ensure all resident pets are documented and acknowledgement of Pet Rules and Rider are current.
  • Use RealPage to enter lease information, tenant income information, tenant payments, and to produce tenant receipts, arrears reports, vacancy reports and tenant ledgers.
  • Monitor and ensure correct LIHTC and Section 8 rents and utility allowances are in effect at the property.
  • Actively track, report, reconcile subsidy payments from subsidy sources (e.g., HPD) and liaise with relevant agencies to resolve subsidy payment discrepancies, audit issues, and other pertinent matters.
  • Assist tenant with obtaining rent ledgers, tenant verification letters, and letters to agencies to ensure the continuous of housing.
  • Assist Property Manager in addressing rent arrears with written correspondence & develop plan of action to address arrears (i.e., payment plans and/or legal referrals.)
  • Assist with drafting and typing correspondence, emails, faxes, memos, and notices.
  • Take tenant messages and communicate urgent matters to Property Manager.
  • Provide general administrative and office support to Property Manager as requested.
  • Maintain inventory of office supplies and reorder supplies when needed.



  • BA/BS College Degree or equivalent experience.
  • Two (2) years of comparable work experience in supportive housing, property management, or a closely related field working with a highly diverse population and/or those with special needs.
  • Demonstrate flexibility and initiative to work both independently and as part of a team.
  • Maintain high level of care and respect for tenants at all times.
  • Work cooperatively and respectfully with West 108th Street Managers and other staff members.
  • Able to speak, read and write in English and Spanish.
  • Detail oriented and organized.
  • Working knowledge of LIHTC, Section 8, DHCR, NYC 15/15, ESSHI, SCRIE, and DRIE requirements.
  • Proficiency in Microsoft Office – including Word, Excel, Outlook and Teams.
  • Experience with RealPage OneSite a plus.
  • Ability to lift 25lbs.


WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.


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