Managing Director of Human Resources   

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH)

Job Posting for: Managing Director of Human Resources   

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person.  WSFSSH develops and manages housing and provides social services for low‐income older persons, many of whom live with mental illness and/or have experienced homelessness.

For the Managing Director of Human Resources, WSFSSH is seeking a seasoned professional possessing strong experience and qualifications for the position, but equally important is a demonstrated commitment to supporting a mission-based organization.   As a member of the WSFSSH Leadership Team, the Managing Director of Human Resources will have the opportunity to refine, develop and implement HR processes and systems that support the agency’s mission and objectives.  They will work collaboratively with the leadership team by providing HR consultative services and support to ensure business goals are met.  This position will initially focus on tactical areas but will also partner with the leadership team regarding strategic HR and agency wide initiatives. 

The following list highlights many of the initiatives the Managing Director of HR will be part of:

  • In partnership with the leadership team, provide input on critical decisions that impact people and agency culture. Work with leadership team to assess HR-related risks and impacts, and offer solutions, recommendations and initiatives that help build and maintain WSFSSH’s culture.
  • Share critical process, systems, compliance information and HR metrics with the leadership team.
  • Support diversity, equity and inclusion initiatives as well as training and career development initiatives in collaboration with the senior leadership team.
  • Develop, manage and mentor HR team.
  • Develop consistent, clear and cohesive HR-related policies, processes and procedures and build consensus across senior leadership and management to ensure their successful implementation.
  • Spearhead implementation of improvements to HR administrative processes and procedures using technology-based resources, working with and ensuring effective integration with Finance/Payroll.
  • Oversee compliance with local, state and federal requirements; stay abreast of legislative impacts and communicate, implement and support execution of changes, advising management on necessary actions to ensure compliance with current laws. Proactively plan for upcoming changes; provide guidance and organize training to staff as required.
  • Evaluate benefits programs to ensure they are competitive to market, within budgets and meet the needs of the agency and administer all benefits using efficient and effective systems.
  • Review and evaluate job descriptions, titles, and corresponding compensation levels to ensure they are equitable and consistent across the agency.
  • Develop and administer consistent compensation programs, ensuring they are competitive to market, within budgets and equitable across the agency.
  • Oversee recruitment and hiring processes across the agency for both regular and temporary staff.
  • Implement and improve the agency’s onboarding and new hire training processes.
  • Develop, communicate, and implement transparent internal mobility (transfer and promotion) process.
  • Evaluate the agency’s process for offboarding of staff and data from exit interviews in order to identify issues and opportunities.
  • Develop policies and provide guidance, coaching and training to supervisors to support them in carrying out their responsibilities on performance management and employee relations matters.
  • Support leadership team in developing and implementing performance feedback system, including developing organizational core competencies, performance metrics, and annual performance feedback process.
  • Provide a safe environment for employees to raise concerns and develop, implement and communicate an effective process in which employees can raise concerns and assures them their concerns are being investigated and addressed, as appropriate. Support an inclusive workplace where all employees feel valued and can thrive.


  • 5+ years of progressive human resources management experience including managing HR processes and procedures and an HR team.
  • Proven leadership with a diverse workforce.
  • Non-profit experience preferred.
  • Possess agency values of commitment to serving an underserved population and promoting social justice.
  • Experience with an organization that is staffed 24/7 preferred.
  • Previous experience as the lead HR person in a company this size a plus.
  • Bachelor’s Degree in a human resources related discipline or equivalent experience; Master’s Degree in related area and/or HR Certification a plus.
  • Substantive experience managing and improving HR processes and procedures and developing policies.
  • Knowledge of U.S. and NYC/NY State HR policies, regulations, legislation, etc.
  • Excellent communication and interpersonal skills including conflict resolution, influencing skills and proven ability to motivate and coach line managers and HR staff.
  • Strong presentation and written communication skills.
  • Demonstrated history of fostering a positive culture that results in strong employee engagement.
  • Proven team player with demonstrated leadership qualities, ability to collaborate with and gain support of a team by driving collaboration and consensus, with proven ability to build and maintain solid relationships based on trust.
  • Self-motivation, attention to detail, and proven ability to multitask in a fast-paced environment.
  • Commitment to building and supporting a diverse and inclusive team.
  • Outstanding customer service abilities and focus.
  • High degree of professionalism and discretion with respect to confidential and sensitive matters.
  • Authorized to work in the United States.
  • Bilingual (Spanish and English) a plus.

WSFSSH is committed to principles of Diversity, Inclusion & Equity.  Individuals with life experiences as a person of color; being LGBTQIA+; having a disability; &/or having a family background which can contribute different views to the workplace– such as experiences of poverty or housing insecurity — are strongly encouraged to apply.

WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.

Please submit resume and cover letter to