Multi-Site Support Employee

West Side Federation for Senior and Supportive Housing, Inc.

Job Description:  Multi-site Support

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low‐ income older persons, many of whom live with mental illness and/or have experienced homelessness.


Multi-Site Support Employees are called upon to cover for permanently employed staff on leave or at times of specific need (for example, during a special project).  Given the somewhat unpredictable nature of staff leave, a Multi-Site Support person’s schedule can be irregular and may involve last-minute requests for coverage. Multi-Site Support will typically cover one or more of the following roles within a building or program: Personal Care, Porter/Housekeeping, Food Service or Front Desk.

Multi-Site Support will provide a range of services to residents of assigned WSFSSH buildings with the goal of enabling residents to live in their building as safely and independently as possible. All or some of the following services will be required, depending on the specific site assignment.

  • Personal Care/Housekeeping:
    • Ensure that the personal care and housekeeping needs of the residents are met.
    • Assist residents, as needed, in activities of daily living, including: bathing, dressing, grooming, toileting, walking, eating and personal care.
    • Accompany residents to medical and other appointments.
    • Make beds, empty garbage, clean toilet and sink, ensure any health and/or safety issues are immediately addressed (for example:  changing soiled sheets, reporting and following through on any needed emergency repairs).
    • Do resident’s personal laundry and linens if needed.
    • Other duties as assigned.
  • Porter:
    • Maintain the cleanliness and safety of the common areas of the building and grounds.
    • Empty trash cans.
    • Sweep and mop the hallways and lobby areas.
    • Clean bathrooms in public areas.
    • Other duties as assigned.
  • Food Service:
    • Assist in the dining room, including but not limited to; plating food, serving food, assisting residents with eating, and helping to clear tables.
    • Other duties as assigned.


  • Front Desk: 
    • Monitor residents and guests entering and leaving the building.
    • Respond to resident’s behaviors which might be dangerous to themselves or others.
    • Answer telephones, forward calls and/or take messages as needed.
    • Other duties as assigned.


    • Work as a member of the team to establish and maintain high level of care and respect for the residents.
    • Establish and maintain communication with the residents.
    • Work cooperatively with other staff members
    • Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy.
    • Attend training sessions and conferences as required for enhancement of job skills.
    • Adhere to emergency procedures as necessary.
    • Submit all required reports in a complete and timely manner.
    • Assist with other duties as directed.


  • Preferred: Minimum of 1 year experience working with dependent persons
  • At least 18 years of age
  • Able to work in a multicultural and diverse environment


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  • Preferred: Minimum of 1 year experience working with dependent persons
  • At least 18 years of age
  • Able to work in a multi-cultural environment, with staff and residents
  • Emotionally, mentally, and physically able to perform job responsibilities
  • Able to speak, read, and write English (as required by DSS regulation 487.9.13)